FAQs
Order and Shipping:
Upon placing your order, please allow 24-48 hours for us to process it. The average shipping times span between 7-10 business days, excluding holidays. Please note that tracking numbers may take 3-5 business days to become active, post-shipment. For any inquiries regarding your order, please email us at info@theenergybomb.online.
Return Policy:
We sincerely hope that you are delighted with your purchase. If, for any reason, you encounter issues or if you are not entirely satisfied, we extend a 100% money-back guarantee. You are eligible to return your product(s) within 30 days from the date of purchase for a full refund. Please note that the product must be in its original condition and packaging.
To initiate a return, please include your name and order number on the package and send it back to us at your own expense. If your package is still in transit, kindly wait until it arrives before starting the return process.
It is important to mention that this return policy is applicable only if the product has not been opened or used. Once we receive the returned item and confirm its unused condition, we will process your refund promptly.
Thank you for choosing us, and we appreciate your understanding of our return policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team.
Cancellation:
We offer hassle-free cancellations, at no additional cost. Please ensure you cancel your order before it ships.
Address Corrections:
In case of address errors, respond to your order confirmation email with the correct address. For any changes, reach out to us within 24 hours at info@theenergybomb.online. Refunds will not be issued for address correction requests after 24 hours.
Shipping Time:
Our distribution centers are located worldwide, and shipping times may vary based on your location, with an average time of 7-10 business days.
Queries:
For any unanswered questions or additional assistance, please email us at info@theenergybomb.online. For an expedited response, include your order number and detail your issue. We're always here to support your fitness journey!